The Weekend Audiophile – Store Policies

Returns & Exchanges

We want every customer to be delighted with their purchase.

Most new and used audio equipment may be returned within 30 days of delivery provided the item is in the same condition in which it was received, shows no signs of misuse or damage, and includes all original accessories, packaging, and documentation when applicable.

Approved returns are subject to a 20% restocking fee. The customer is responsible for return shipping costs unless the return is the result of our error or the item arrived damaged.

Items that have been damaged through misuse, abuse, improper installation, unauthorized modification, or inadequate packaging during return shipment are not eligible for a refund.

Custom-built products may not be eligible for return except as described below.

Custom Speaker Support

Every custom loudspeaker built by The Weekend Audiophile is handcrafted with long-term reliability and serviceability in mind. We proudly stand behind our work.

If a defect in materials or workmanship develops during normal use, we will repair the speaker at no charge for labor or replacement of the defective component. The customer is responsible only for shipping the speaker to and from our facility.

This commitment does not cover damage resulting from abuse, accidents, improper installation, unauthorized modifications, exposure to moisture or extreme conditions, or other causes unrelated to normal use.

Our goal is simple: to ensure that your speakers continue providing exceptional performance for years to come. If a problem ever arises, we’ll be here to make it right.

Questions

If you have any questions regarding our policies or require service, please contact us before returning any product. We are always happy to help.